"For the Health Department, it used to be all paper. Applications either came in through the mail or people came into the office. Citizens had to fill out an application, self-address a stamped envelope, and mail it all in. We didn't have a processing timeframe, or we would say it would take up to 7 business days because of the mail."
"Now, things are more efficient for the applicants, the requesting party. They can actually do it online and they don't have to fill out an application, self-address a stamped envelope, and mail it all in.
"Internally, our Health Department uses the GRM to tag forms and make status changes on the vital records forms. There's two processors, so being able to tag these form submissions ensures that the work doesn't get duplicated.
"The processing time for online vital records submissions is so much quicker. We now have a 1-2 or 2-3 day business turnaround time. People's requests are being processed within 24 business hours, and that's getting in the mail the next day."