City of Golden's Fire Department Embraces the Digital Age

A Seamless Gov Case Study


"The ability to get onto someone's website or find applications online where it is not complicated is imperative. When all of your questions can be answered and things are simple and easy to find, you are offering the same genuine customer service without human interaction. Even though the citizen isn't speaking to another person, the service communicates that we're helpful and considerate."
Katie Quintana
Katie Quintana
Deputy Fire Marshall
Golden, CO






The Old Process

Before SeamlessGov


PDFs processed within Golden


Departments using paper forms


Days to complete & process forms

The Results

Implementing SeamlessGov


Number of Digital Forms across Departments


Hours saved by automating the process


Submissions received electronically

A glimpse into the solutions and features that allow governments to innovate:


SeamlessDocs & eSignatures

Golden leverages SeamlessDocs to transform their paper forms and processes into smart, interactive online services. The fire permit application has built-in calculations, payments, and attachments. Thanks to the automated workflow, once the applicant eSigns the applications, it automatically gets routed to the Fire Department for approval.

See it in Action
Screen Shot 2019-02-01 at 12.16.17 PM

Service Center

Golden uses the Service Center to build portals that create a better user experience for applicants. Within the Service Center, a citizen can navigate to the appropriate form, where they will find details including the estimated time to completion, what's needed to submit the application, the cost of submitting, what to expect after submission, and more. Citizens can also create visitor accounts in order to save & continue an application, view the status of their submissions, and launch conversations with city staff.

See it in Action

Screen Shot 2019-02-01 at 1.14.35 PM

Government Relationship Manager

Golden uses the Government Relationship Manager, or GRM®, to set up workflows and manage data. Through tags, stages and approvals, they keep track of the processing status. Using the FormFill feature, the Fire Department can auto-populate the permit with the information submitted in the application, cutting the processing time in half. Additionally, Golden uses the GRM's comments & conversations feature in order to indicate if anything is missing from the submission and communicate it to the applicant.

Learn More
Golden GRM