"The Denver Office of the Clerk and Recorder needed to increase accessibility and mistake-proof our lobbyist forms. Our office was inundated with submissions containing missing information and blanks. Tracking the status of a submission was cumbersome. Lobbyists often printed the form, completed it, then scanned and emailed it back to us. Lobbyists also submitted out-dated versions of the form. We wanted to empower lobbyists to submit anywhere, anytime and remove any unnecessary constraints."
"Now, forms can be completed online with required fields, validation, and the ability to pay late fees directly through the form. Completed forms arrive via the GRM and triggers send lobbyists a time-stamped copy of their submission. Lobbyists can now easily track and view their submissions through the GRM, and our office can also easily track the status of a submission through Tags and Stages.
"We are receiving positive feedback and praise for our new process. We are constantly listening to the voice of our customers to understand how we can better serve our community. By switching to SeamlessGov, our internal and external customers have reported increased accessibility and ease of use."